Client Solutions Team Manager

Client Solutions Team Manager (51459CN) Toronto, Canada

As the Client Solutions Manager, you will serve as a strategic leader overseeing the comprehensive end-to-end client lifecycle. You will direct high-performing teams across Onboarding, Credit Operations, Retention, and Client Solutions to uphold a best-in-class service standard.

Your core mission is to instill a culture of First Call Resolution (FCR), expertly balancing peak operational efficiency with ambitious revenue growth and retention targets. This role demands a data-centric leader who is as comfortable navigating technical workflows as they are managing high‑stakes client relationships.

You will be working full‑time in office, in Downtown Toronto off of King and Union Station.

Monday‑Friday: 9:00‑5:30pm; however some flexibility may be required.

Primary Responsibilities

• Performance Coaching & Mentorship: Dedicate the majorit...