Client Solutions Officer (Collections Support)

• Permanent, Full Time

About Our Client

We're looking for an experienced and motivated Client Solutions (Collections Officer) to join our high‑energy, collaborative team. In this role, you'll manage a portfolio of early to late‑stage overdue accounts while delivering a positive customer experience. You'll be responsible for negotiating payment arrangements, following regulatory guidelines, and contributing to strong team results.

Job Description

• Contact customers via phone and email regarding overdue accounts
• Negotiate repayment arrangements based on customer circumstances
• Update systems accurately and monitor payment plans
• Follow up broken arrangements and escalate complex matters
• Comply with policies, privacy laws and ACCC Guidelines
• Use multiple systems and search tools to manage account information

The Successful Applicant

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