Job Description

Key Responsibilities:

Client Relationship Management & Retention

  • Maintain high levels of client satisfaction through proactive communication and timely issue resolution
  • Build long-term client relationships to foster loyalty and drive repeat business
  • Conduct CSAT/NPS surveys regularly and take action on feedback to improve service delivery

Account Growth & Revenue Expansion

  • Identify upselling and cross-selling opportunities within existing client accounts
  • Align service offerings with client business needs to maximize account value
  • Meet or exceed revenue growth targets through strategic account development

Project Coordination & Timely Delivery

  • Ensure client projects are delivered on time and meet quality and accuracy standards
  • Collaborate with internal teams such as production, quality, and sales to manage deliverab...

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