Job Description
Job Description
We are looking for an individual who can set clear direction, ensure service levels and KPIs are consistently met, and work collaboratively to deliver the overall service.
You will contribute positively towards achieving service levels, performance targets, and deadlines across shifts and contracts.
Key Responsibilities
Achieve contractual and business KPIs and targets Follow procedures to identify the best course of action for both the customer and the company Provide induction and technical training for team members, liaising with the Service Delivery Manager on additional training needs Monitor, review, and manage staff performance Escalate potential disciplinary issues to the Service Delivery Manager as required Manage client relationships, attend progress meetings, and deputise for the Service Delivery Manager when needed Ensure effective team rostering to me...
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