Client Services & Support Lead

Employer Bio:
Our client is a thriving digital marketing business with a loyal client base, a steady stream of project work, and a growing need for structured, high-quality support. With a focus on reliability, responsiveness, and long-term client relationships, they help businesses stay visible, connected, and operating smoothly online. This new role has been created to bring greater consistency and leadership to the support experience, ensuring every client query is met with care, clarity, and calm technical know-how.

The Job:
There’s plenty happening here, and no two days will look exactly the same. The pace can shift, and the requests will vary, but what stays constant is the need for someone who brings clarity, care, and consistency to every client interaction. At its heart, this is a role about continuity. The kind that keeps conversations flowing, tasks moving, and clients feeling supported without fuss. It lives in the detai...