Job Description
Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES?
KEY ACCOUNT MANAGEMENT
- Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
- Act as an escalation point and a major advocate of the client
- Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )
- Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
- Drive inside sales initiatives
ONBOARDING OPERATIONAL SUPPORT
- Conduct onboarding for new hires and nurturing long-term client and staff relationships
- Establish a clear understanding of the client's tactic...
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