Client Services Supervisor (Account Management/Onboarding Support)

Overview

Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.

KEY RESPONSIBILITIES

• Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
• Act as an escalation point and a major advocate of the client
• Ensure an accurate assessment of client satisfaction at all times using various resources—regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )
• Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
• Drive inside sales initiatives

ONBOARDING OPERATIONAL SUPPORT

• Conduct onboarding for new hires and nurturing long-term client and staff relationships
• Establish a clear understanding of the client’s tactical strategic plans
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