Client Services Specialist Front Office & Risk M/F

Job description

Business type

Types of Jobs - Asset Management

Job title

Client Services Specialist Front Office & Risk M/F

Contract type

Permanent Contract

Expected start date

31/08/2026

Management position

No

Job summary

What you will be responsible for

Operational Support - Act as the first point of contact for Alto Invest client queries, providing L1 support to clients and L2 support to Alto Trustee clients.
Triage, manage and resolve tickets in line with agreed SLAs, keeping clients informed on progress, workarounds and timelines.
Carry out initial issue diagnosis, including business impact assessment, log review, pre-production testing and identification of possible workarounds or configuration changes.Prioritise and coordinate tickets in line with CSM guidanc...