Job Description

JOB SUMMARY: 

We are looking for a dynamic Client Services Representative to join our team. This multifaceted role offers an exciting work environment that brings new challenges and opportunities each day. As a key team member, you will be instrumental in maintaining the highest standards that our clients have come to expect of RTC for decades.


ESSENTIAL FUNCTIONS:

  • Ability to manipulate and analyze client data.

  • Coordinate all tasks necessary to support the client's demands.

  • Monitor all customer deliverables and resolve any issues efficiently within the specified timeframe.

  • Collaborate with internal teams to address complex customer issues and escalate when necessary.

  • Assist in monitoring sales performance metrics, such as late shipments and order defect rates, and take necessary actions to improve performance.

  • Perform accurate and efficient data entry tasks, ensuring data integrity and ...

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