Client Services Representative

About the role

We are looking for an experienced and proactive Customer Service Representative to join our team on a full‑time basis. The role requires a strong background in customer service and the confidence to take ownership of complex queries and internal support needs. You will support both in‑office and remote teams, ensuring smooth day‑to‑day operations and delivering outstanding service to our clients. You should bring sound judgement, initiative, and a solutions‑oriented mindset, thrive in a fast‑paced, collaborative environment, and mentor less experienced team members.

Key Responsibilities

• Handle customer inquiries independently and collaboratively via multiple channels including email, phone calls, and live chat.
• Deliver exceptional customer service by addressing queries efficiently, empathetically, and professionally.
• Ensure all customer interactions are responded to in a timely and accurate manner.
• Maintain a...