Job Description

Job Description

Join our Environmental team in Newcastle and play a key role in delivering outstanding client service across soil, water and air testing. This position combines client relationship management with hands-on coordination of sample receipt, registration and dispatch operations.

You will be the link between clients and the laboratory — ensuring expectations are managed, communication is proactive and services are delivered accurately and on time.

About the Role

As a Client Services Representative, you will:

  • Provide high-quality support to environmental clients and coordinate sample receipt and dispatch.
  • Register, check, label and process soil, water and air samples accurately and efficiently.
  • Communicate proactively with clients regarding sample status, turnaround times and any service impacts.
  • Prepare and coordinate quotations as required.
  • Liaise with laboratory teams to ensure KPIs and ...

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