Client Services Representative

POSITION SUMMARY

The Client Service Representative processes all aspects of payroll for an assigned client base, providing a high level of customer service. This position requires efficiency and flexibility in performing detailed tasks in a fast-paced work environment with frequent interruptions, changing priorities, and multiple deadlines. The CSR may be asked to assist in the reconciliation of payroll accounts as needed. The position also requires maturity in dealing with sensitive and confidential matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Compile payroll data, post wages, and reconcile errors, in order to balance the payroll and maintain payroll records

• Maintain a high rate of client retention through high quality customer service

• Identify and resolve internal discrepancies

• Research client inquiries concerning paychecks or payroll in general

• Support and contribute to a positive work environment that foster...