Client Services Manager

Job Purpose This role is responsible for managing local client relationships and delivery of services to those clients. Within the role you will have full responsibility for any Instant services (as well as hard FM and soft services) delivered to your local clients.

You will require a full understanding of your clients’ requirements to ensure that solutions are delivered to time, budget & to client satisfaction. You will also be expected to recognise opportunities for selling additional services to clients.

You will integrate seamlessly with the client contacts while still adhering to Instant’s values and keeping an eye on the commercial aspects of the contract.

Key Responsibilities

• To deliver contracted Facilities Management services to specific customers with exceptional customer service and delivery whilst driving best in class H&S delivery practices
• Undertake effective account and client relationship management through...