Client services manager

Client Services Manager (Insurance Call Centre) African Independent Brokers (AIB)

Location: Springs, East Rand (on‑site)

This isn’t a “keep things ticking” role, this is a build, lead, fix, and elevate role.

AIB is creating this position to strengthen leadership in our internal operations. We need someone who can step in, take ownership, and raise the standard of how we serve our clients, in every call, in every interaction, in every day.

What You’ll Be Stepping Into You’ll lead a client services team in a busy insurance call centre environment with full accountability for performance, service delivery, and team capability. Lead and develop Team Leaders and Consultants Own service levels, call quality, and client experience Step into escalations and resolve issues thoroughly Identify gaps and fix what’s not working. Drive performance through clear targets, coaching, and accountability Work closely with ops, sales, and partners to keep everything aligned Ensur...