Job Description

Key Responsibilities

  • Lead teams, set KPIs, drive performance, and build leadership succession plans.
  • Oversee function-wide operations and drive process transformation initiatives.
  • Own senior client relationships and provide strategic insights to ensure service excellence.

Qualifications

  • 8+ years of experience in operations or customer support.
  • 2+ years of experience in a Senior Managerial capacity.
  • Expertise in US RPO, volume hiring, and account management.
  • Deep knowledge of process improvement and operational transformation.

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