Client Services Manager

The Client Services Manager (CSM) is the primary owner of the client relationship and is accountable for client retention, satisfaction, and commercial health across their assigned portfolio. The CSM ensures clients achieve their intended outcomes through Booth’s managed solutions while protecting and improving gross margin performance, operational alignment, and long-term partnership growth. The CSM serves as the client’s strategic partner and Booth’s internal advocate, ensuring alignment between client expectations, operational delivery, and commercial objectives.

• Maintain trusted, executive-level client relationships
  
• Act as the primary escalation point for all client concerns
  
• Conduct regular client check-ins and business reviews
  
• Ensure clear alignment of expect...