Job Description
Drive exceptional customer experiences as a Client Services Manager in Truro, Nova Scotia. Lead a dedicated team while enhancing sales processes to ensure top-notch service delivery.
In this on-site role, you will manage daily operations for the client services team, focusing on customer satisfaction, retention, and revenue growth. Leading and mentoring customer service professionals, you will resolve issues and build strong client relationships. Your analytical skills will help monitor performance metrics and drive continuous improvement initiatives.
Key Responsibilities:
• Lead and develop a high-performing customer service team
• Resolve complex customer inquiries with urgency
• Analyze performance metrics to identify improvement opportunities
• Collaborate with Sales and Marketing on service initiatives
• Maintain and refine customer service protocols for quality enhancement
Requirements:
• University Degree...
In this on-site role, you will manage daily operations for the client services team, focusing on customer satisfaction, retention, and revenue growth. Leading and mentoring customer service professionals, you will resolve issues and build strong client relationships. Your analytical skills will help monitor performance metrics and drive continuous improvement initiatives.
Key Responsibilities:
• Lead and develop a high-performing customer service team
• Resolve complex customer inquiries with urgency
• Analyze performance metrics to identify improvement opportunities
• Collaborate with Sales and Marketing on service initiatives
• Maintain and refine customer service protocols for quality enhancement
Requirements:
• University Degree...
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