Job Description

We are looking for a Customer Success Executive to join a leading BPO company, based in Sunderland.

This is a fantastic opportunity to make a real impact on the customer journey within a forward-thinking organisation.

Main responsibilities:

  • Work closely with the Client Services Managers to deliver exceptional service.
  • Support a team of 12, ensuring every customer interaction is positive and memorable.
  • Provide support and guidance to resolve customer issues or queries.
  • Showcase your excellent communication and problem-solving skills.
  • Join a supportive and collaborative team.

    • Required skills:

  • Experience in a customer care/experience role.
  • Confident communicator and relationship builder.
  • Organisational skills with the ability to multitask in a fast-paced environment.
  • Strong analytical skills for interpreting data and providing actionable insights.
    • ...

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