Client Services Coordinator

Job Description

• Works collaboratively with community PSW and nurses, and assists with the scheduling and coordination of PSW and nurse services.
• Liaises with clients, staff, and community partners.
• Acts as a problem solver for clients and responds to inquiries from HCCSS and employees.
• Reports client and staff concerns to Home Support Supervisor.
• Liaises with the funder representatives regarding client care.
• Collects and enters all pertinent client data into the computer system.
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and nurse program.

Qualifications

• Minimum of 2 years working in an office setting.
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset).
• High s...