Client Services Coordinator

Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, Embrace the Hustle, and the desire to Be Better. Our core focus is to Create Raving Fans every day.
Essential Duties and Responsibilities:
* Answer incoming phone calls for Service Desk
* Triage service tickets to point of assignment.
* Maintain client contact information
* Complete information gathering to ensure service ticket details are available when needed by a technical resource
* Monitor Service Team board for new and critical/high tickets, assign tickets to a resource for resolution
* Serve as first point of contact on outstanding client tickets/service issues and provide appropriate ticket status to ...