Client Services Associate

The Client Service team is a diverse and dynamic team covering a wide range of functions and responsibilities, from answering client queries and executing onboarding requests through to investigation and resolution of complex incidents using various back‑end systems and technology. The team works closely with internal and external stakeholders, including Development, Product, Connectivity, Project Managers, Training and AccessFintech clients. This is a crucial client‑facing role where a strong sense of ownership and commitment is required. The team provides efficient, responsive and professional support within stated SLAs.

The successful candidate will be the first point of contact for clients experiencing issues in the AccessFintech platform, owning daily ticket management from start to finish. The team uses back‑end systems, databases and technology to perform investigations, problem solve and provide resolution steps. They also handle various projects and maintain Clie...