Client Services Analyst

CACTUS is hiring a Client Services Analystfor theirclientto providesupport to academic and scholarly scientific,technicaland medical publishing customers with content hosted onthe client'sproduct delivery platforms. This team member willinterface directly withClientcustomers and will be the face of the company to them, building andmaintainingeffective, positive, professional partnerships with customers and becoming a trusted advisor to our clients' customersin troubleshooting their issues. The Client Services Analystis responsible forcustomer content problem intake and ensuring tickets and issues are fully documented. This team member will replicate customer problems and perform Tier 1/Tier 2 support, working with ...