Client Service Team Member

Hellas Direct is a dynamic and innovative insurtech company dedicated to redefining insurance and making customers' lives better by providing them with personalised and affordable insurance solutions. We are seeking passionate and enthusiastic individuals to join our Client Service Team.

What you will be doing

You will be part of our Client Service Team and communicate with customers via phone calls or email. More specifically, you will:

• Provide help and support to customers concerning their insurance.
• Follow up on existing customers and cross-sell or upsell services and products.
• Promote HD’s products.
• Assist customers by providing product and service information.
• Identify and assess customers’ needs to achieve satisfaction.
• Recommend potential products or services to management by collecting customer
• information and analyzing customer needs.
• Provide accurate, valid ...