Job Description

  • Supervises the work of a team of client service specialists

  • Directs workflow and monitors workload to ensure client inquiries are addressed promptly

  • Trains new client service staff in support policies and procedures

  • Creates and distributes documented resolutions for common client service issues

  • Provides direct support to assigned accounts and escalated issues

  • Other duties as assigned

    • -OTHER SKILLS AND ABILITIES

  • Client Service skills

  • Quality Focus

  • Problem Solving

  • Freight Forwarding Knowledge

  • Documentation skills

  • Listening

  • Resolving Conflict

  • Ability to Multi-task

    • OTHER REQUIREMENTS

  • Minimum seven years industry experience required

  • Minimum five years supervisory experience required

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