Client Service Specialist, Associate

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We are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.

Responsibilities

• Interact with customers and manage inquiries via phone, e-mail, and our CRM support tool.
• Respond to customer queries by utilizing product knowledge and resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
• Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
• Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers’ relationships.
• Administer customer training on various functions.
• Document support procedures and soluti...