Client Service Representative

We are seeking a dedicated and client-focused professional to build and maintain long-term relationships with clients. This role ensures high levels of client satisfaction, addresses concerns promptly, and identifies opportunities to cross-sell or upsell our services. The successful candidate will collaborate closely with internal teams to enhance client engagement and ensure the timely completion of all deliverables. Effective communication—particularly via email—with relevant departments is essential.

Key Responsibilities

• Build and nurture long-term client relationships to ensure satisfaction and retention.
• Identify opportunities to cross-sell or upsell products and services.
• Collaborate with internal teams to improve client engagement and ensure tasks are completed within committed timelines.
• Communicate effectively with relevant departments through clear and professional email correspondence.
• Address client inquiries and con...