Client Service Representative

VCA Roberts Animal Hospital is looking for energetic people to join our staff as a Client Service Representative. You will be the face that they see when they check in and the voice they hear when they call in.

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (, heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence



QUALIFICATIONS:

• At least one...