Client Service Operation Specialist

Oversee and manage customer service operations that cannot be performed through digital self-service channels, including issuance of official bank certificates, formal correspondence to customers, management of account holders requiring special assistance and coordination with their legal representatives, and execution of orders from authorized government agencies for account freezing and unfreezing procedures

Review, verify, and approve all operational transactions and customer service requests to ensure accuracy and regulatory compliance

Ensure all operational activities comply with Bank of Thailand regulations, relevant Thai banking laws, and internal compliance policies

Manage daily team operations including workload distribution among team members based on task complexity and priority, while ensuring strict adherence to established operational procedures and service standards