Client Service Managing Director at State Street

Lead exceptional client service efforts for Canadian asset managers at State Street. As Managing Director, you will enhance service delivery and client satisfaction across a dynamic team.
This senior leadership role focuses on operational excellence and service performance for client teams. You will foster a client-first culture while ensuring compliance with regulatory and control requirements. Your strategic influence will guide a high-performing organization, enhancing both client experiences and organizational effectiveness.
Key Responsibilities:
• Oversee end-to-end client service performance for Canadian asset managers
• Drive service delivery in alignment with SLAs and enterprise standards
• Lead and develop a team of Client Service professionals
• Engage with Client Executives to ensure cohesive client experiences
• Implement operational governance frameworks and manage risks
Requirements:
• 15+ years in financial services, with focus on client servic...