Client Service Manager Toronto

Client Service Manager

As a Client Service Manager, you will help clients leverage ADP’s business solutions so they can focus on growing their business. You will manage a base of client accounts within the Comprehensive HR team.

Responsibilities

• Oversee daily client payroll and HR processes and escalations.
• Lead a team comprising Payroll Consultants, Specialists, and HR Service Consultants.
• Collaborate with ADP Canada departments such as Implementation, Sales, and Client Services.
• Maintain metrics‑driven performance and pursue continuous improvement.
• Build rapport with clients, establish trust, and maintain professional communication over the phone and in writing.
• Achieve strong client satisfaction scores.

Qualifications

• Comfortable in a metrics-driven environment.
• Ability to learn quickly and adapt to change.
• Strong client relationship skills and professionali...