Job Description

As a Client Service Manager in our John Hancock Retirement department, you will be responsible for providing high quality, phone and email-based customer service to our USA clients regarding their 401k Defined Contribution Plan.

This position requires knowledge of retirement products and processes to research and provide solutions to complex issues that fall outside normal processes.

As a Client Service Manager, you will report into the Manager, US Retirement Client Service for the Global Wealth and Asset Management (GWAM) business function.

*This is a hybrid work arrangement (3 days in office, 2 work from home).

Position Responsibilities:

  • Respond, within service standards, to all incoming calls from clients, brokers, & Third-Party Administrators.
  • Provide information regarding retirement account details, payments / transactions, products, and application status to all parties.
  • Provide professional, high-quality ser...

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