Client Service Manager, Priority Banking

Job Summary

• To proactively handle Priority Banking clients' service issues and complex needs for branch walk-in clients.
• To provide administrative support to Relationship Managers to deal with ongoing client service issues, on-boarding of new clients/products, and ongoing process monitoring.
• Educate and steer client towards interactions with the bank via online, machine channels.
• To proactively refer business to Relationship Managers.
• Any additional service focused mandates to be discussed separately.

Key Responsibilities
Risk Management

• Ensure compliance with Group's standards and regulatory requirements pertaining to Money Laundering and CDD.
• Participate in and / or support the Bank's effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in day to day operations, which include account opening and reviews, transacti...