Client Service Manager - Group Benefits

Client Service Manager – Benefits – Calgary

Looking for a Client Service Manager to assist in maintaining and exceeding the sales/service standards for clients. The role involves daily administration of group and, if applicable, individual insurance policies.

Your Day as a Client Service Manager

• Respond to emails or calls from clients and insurers regarding group and individual insurance plans.
• Proactively manage and ensure timely resolution of outstanding issues with clients and insurers.
• Assist clients with administrative procedures such as enrolments, changes, and terminations.
• Resolve complex or compliance issues, e.g., extension of benefits requests and late enrollees.
• Manage new carrier implementations for clients by verifying and following up on required insurer material such as Master Application and Employee Data.
• Prepare employee communications and/or presentations for implementations, a...