Client Service Manager

Client Service Manager I

In this position you will develop and maintain effective relationships with ADP clients and serve as the direct client contact for retirement plan services. You will communicate with clients regarding service delivery, provide assistance on day-to-day retirement plan administration, troubleshoot plan issues, and discuss the impact of select legislative requirements. You will ensure the delivery of optimal service, client satisfaction and client retention.

Act as the primary contact for retirement plans regarding day-to-day record keeping matters and provide prompt customer service. Proactively communicate regularly with clients to evaluate and ensure delivery of optimal service, client satisfaction and client retention.

Maintain accurate records of all calls, emails, correspondence and client visits in ADP Client Relationship Management systems. Continually develop and maintain product, industry, and systems knowledge and skills.