Client Service Desk Manager

Client Service Desk Manager (Financial / Wealth)

Location: Taguig City
Work Setup: 100% Onsite (RTO)
Schedule: Night Shift
Salary Range: PHP 80,000 – 90,000

Job Description

We are looking for an experienced Client Service Desk Manager to lead our Operations / Client Service Desk team within a financial or wealth management environment. This role is responsible for overseeing day-to-day service desk operations, ensuring high-quality client service delivery, and driving performance across contact center functions.

The ideal candidate has strong leadership experience in financial services, a deep understanding of contact center operations, and a passion for coaching and developing teams.

Key Responsibilities

• Manage and oversee daily operations of the Client Service Desk / Contact Center
• Lead, coach, and develop team leaders and service desk staff to meet performance and service standards
• Ensure excellent client e...