Job Description

Job Details:
  • Must be a Native Taiwanese
  • Proficiency in Taiwanese language and English (Written / Spoken)
  • Possess Bachelor’s Degree
  • Able to work on Rotational Shift
  • Client Service Associate is to help support advertisers worldwide through calls, chat, email, and callbacks.
  • Understand customer enquiries and ensure they are answered or routed through appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively...

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