Client Service Associate (CSA) - Planning & Scheduling - Temporary, Full-time (Owen Sound)

Employment Status: Temporary, Full-time (1.0FTE)
Program Name: Visiting Nursing
Number of Hours Bi-Weekly: 75
Work Schedule: Days, Evenings, Weekends
Anticipated End Date: July2027
Union/Bargaining Unit: OPSEU
On Call: No
Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position.

Job Summary

The Client Service Associate (CSA) works as part of a team to facilitate the intake of new clients and the assignment of clients to service providers through VONs standard operating procedures. The CSA ensures that every service provider’s caseload is properly assigned, client expectations are met, and service levels are achieved.

Key Responsibilities

• Maintain service providers’ schedules (master rotations and availability) as directed by site program management.
• Maintain accurate documentation and communications to clients, service providers and other VON staff.
• Use appropriat...