Job Description

Requisition Details:

  • Employment Status: Temporary, Full-time (1.0 FTE)
  • Program Name: Home Support/Visiting Nursing
  • Number of Hours Bi-Weekly: 75
  • Work Schedule: Days, Evenings, Weekends
  • Union/Bargaining Unit: CUPE
  • Anticipated End Date: May 2027
  • On Call: No
  • Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position.
  • Hybrid Remote role - Monday to Friday work in the office, Saturday and Sunday work remotely.

Job Summary:

The Client Service Associate (CSA) works as part of a team to facilitate the intake of new clients and the assignment of clients to service providers through VON’s standard operating procedures. The CSA ensures that every service provider’s caseload is properly assigned, client expectations are met, and service levels are achieved.

Key Responsibilities:

  • Maintains service providers sche...

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