Job Description

Job Summary

As a Client Service Account Manager in Payments, you will be responsible for providing comprehensive account management service and escalation support overseeing relationship regionally (and/or globally), ensuring that each . Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements and acting as a primary point of escalation for Korea Corporate clients. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency. 

Job Responsibilities

  • Act as the primary and trusted contact for Corporate clients, handling day-to-day transaction inquiries, provide timely responses and proactive updates on transaction status to clients
  • Identify and escalate issues in a timely manner
  • Deliver a regulatory requirement to clients especially FX regulation in relation to cross-border incoming and outgoing transactions
  • ...

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