Job Description

Application Deadline:

02/26/2026

Address:

3225 St-Martin Ouest Blvd

Job Family Group:

Commercial Sales & Service

Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.

  • Ensures that tickets are resolved per client’s expectations
  • May be able to apply interest adjustments based on limits.
  • Tracks collection of client service fees. 
  • Analyses client feedback, market trends, and competitive intelligence to provide actionable insights for strategic planning.
  • Identifies process improvements to meet client needs more efficiently.
  • Provides input into the planning and implementation of operational programs.
  • Participates in audit and customer issues resolution
  • corrects issues or escalates per ...

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