Client Service Account Manager - Associate (Bogotá)

The CSAM will act as the client advocate and drive internal coordination by partnering with Sales, Product, Operations, Technology, Risk and Compliance to deliver service excellence. As the Client Service Account manager you will also support ongoing overall relationship health monitoring to forecast client “temperature” and facilitate regular discussion with Sales and the Global Corporate Bank.

Job responsibilities

• Client Service Account Managers have direct responsibility for servicing client portfolio as a central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
• Take ownership for problems and escalates to ensure timely resolution whilst leading internally through to resolution.
• Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction.
• Identifies and addresses product/service gaps...