Client Server

Job Purpose:
To carry out and take responsibility for the tasks and activities relating to the operation of applications in production in GS-IT with the following goals:
Ensure the Service Level Agreements (SLA) are adhered to
Ensuring high availability, security, and performance of all monitored systems
Implement changes in accordance with requirements
The position Client Server comprises the following monitoring and operational roles:
Monitor servers, applications, databases and storage performance. Ensure the availability and stability of the servers
Detection, analysis, resolution, and documentation of all IT faults in accordance with standards
Use of standard tools for incident, problem, request and change management
Escalation of faults as specified to the respective on-call service or alternatively to the Escalation Manager
Fault response outside the service line's acceptance times
Adhere to company policies and procedures related to client-serve...