Job Description

Client Relationship & Operations Lead

The Role 

As a Client Service & Operations Lead, you will manage our Regional Business service teams to deliver high-quality services to our clients and contribute to senior management decisions in line with strategic goals. Key responsibilities include:

  • Leading our regional client service team to provide management and advisory support
  • Working with the management team to achieve business unit budget and objectives.
  • Aligning to the broader WILLIS Specialism growth strategy both in terms of people and growth. 
  • Overseeing renewals, claims, financial, and regulatory reporting for clients and the business
  • Preparing KPI and MI reports and presenting to the Head of Operations and Head of Regions
  • Participating in strategic and transformation projects from start to finish including business unit reviews and regular management meetings. 
  • Identifying Willis client solutions and implemen...

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