Job Description

Elevate player experiences as a Client Relations Specialist focused on VIPs in Calgary. Your role centers on personalized engagement, hosting elite events, and fostering long-term player loyalty.
In this position, you will cultivate strong relationships with high-value players, providing customized support and tracking performance metrics. Additionally, you will assist in executing CRM strategies and organize exclusive events to enhance player connections while ensuring compliance with regulatory guidelines.
Key Responsibilities:
• Build trust-based relationships with VIP customers
• Host and provide exceptional hospitality at events
• Analyze player trends to maximize lifetime value
• Create engagement strategies for retention and rewards
• Collaborate on marketing initiatives for VIP management
Requirements:
• 2-4 years in customer relations or hospitality
• Proven ability to manage high-value accounts
• Excellent communication and networking skills

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