Client Relations & Operations Team Lead

The Client Relations & Operations Team Lead is responsible for ensuring seamless operational delivery while supporting client relationship management. The role ensures that client commitments are fulfilled efficiently, accurately, and on time, while maintaining proactive communication with stakeholders and supporting the Assistant Service Delivery & Client Manager in sustaining strong client relationships.

This position balances operational execution, team supervision, and client engagement to drive high-quality service delivery, SLA compliance, and client satisfaction.

JOB SCOPE:

Operations Management

• Oversee day-to-day operational execution for assigned service lines (background verification, assessments, etc.).
• Ensure adherence to SLAs, KPIs, accuracy, and compliance standards.
• Monitor team productivity, workload distribution, and queue management to prevent backlogs.
• Identify operational risks and elevate...