Job Description

Job Description

:

As a Client Relations Consultant, you will be responsible for assessing and managing complex Client problems. Our team handles cases within Individual Insurance, Individual Fixed Wealth as well as Personal Health insurance. We are looking for someone who can combine critical thinking, strong communication skills, an owner’s mindset, and leadership skills to come up with healthy outcomes by putting our clients first.

What will you do?

  • Resolve escalated and complex client service issues to strengthen relationships between the client and Sun Life.
  • Communicate with clients with empathy throughout the review process and tactfully deliver final decisions in a sensitive manner
  • Handle and diffuse threats of media and litigation while mitigating risk to Sun Life.
  • Work collaboratively and build strong relationships with internal teams within Sun Life and key stakeholders.
  • Understand key components to case decisions, ...

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