Client Relations Associate

Purpose of Role: The role of Customer Service Representative is to manage customer interactions via the voice channel. As the first point of contact, the candidate will play a key role in resolving customer inquiries, providing accurate information, and delivering a professional and personalized phone support experience. This role requires excellent communication skills, patience, and a customer-first attitude.

Accountability & Responsibilities of Role:

Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service requests.

Provide accurate, clear, and concise information regarding products, services, policies, or procedures.

Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and demeanor.

Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.

Document all customer interactions accurately in the CRM or...