Client Relations Assistant

Responsibilities

About the Role: As the Client Relations Assistant, you'll ensure our clients feel valued and supported throughout their legal journey. You will be the key point of contact between our clients and our legal team, fostering strong relationships and ensuring seamless communication. You'll assist in client onboarding, gathering feedback, and supporting various marketing initiatives, all while contributing to an excellent client experience
• Serve as the primary point of contact for client inquiries, providing prompt, courteous, and accurate responses.
• Assist with the onboarding process for new clients, ensuring a smooth and positive experience from the start.
• Maintain and update client records in our management system with high attention to detail and accuracy.
• Collaborate with solicitors and caseworkers to prepare for client meetings, ensuring all relevant materials are organized.
• Conduct follow-up...