Job Description

Position

Within the Omnichannel department, based in Rome, we are searching for a Client Relation Center Manager.


The selected candidate will define and lead the global Customer Service strategy, positioning it as a premium omnichannel touchpoint that drives customer loyalty, clienteling, and conversion, while acting as the global reference for local teams to ensure consistency, innovation, and continuous improvement across all markets.

Job responsibilities

1. Build the Strategy

  • Define and elevate the strategic role of Customer Service, positioning it as a core driver of client experience, brand loyalty, and drive-to-store.

  • Design scalable, luxury-grade Customer Service operating models, interaction guidelines, and service frameworks aligned with brand standards.

  • Ensure that the Customer Service vision and roadmap are in close alignment with Omnichannel, Reta...

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