Client Program Manager

Client Program Manager

Opportunity

The Regional Client Program Manager (CPM) is focusing on account level value creation via proactive solution providing and the regional service delivery towards the customer(s):
• The CPM is accountable for delivery of account level value creation to meet and exceed pre-defined targets per customers in the region and owns the optimization in the regional operational teams.
• Driving Customer KPI and customer satisfaction (ensure No detractor in NPS survey)
• Create values to customers via customer specific supply chain optimization project.
• Support to deliver global business plan.
• Spot any local opportunities to contribute the total growth.
• The RPM must collaborate and support other members of the global account team to assure desired performance and service level.
• Conduct periodic reviews with customer(s) to ensure internal performance is reflected in customer satisfaction.
• Lead i...